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Network Support
In order to provide a complete turnkey solution for our clients, Veridyne, Inc. maintains a fully staffed Hardware/Network Support Department that is fully capable in the areas of hardware assembly, system upgrades, and troubleshooting and network configuration. This department works in close coordination with the Client Support Team (Help Desk Operations) that provides our clients with the training and handling of post implementation system problems.
Additionally, this team is responsible for the maintenance and support of LAN/WAN network systems that support thousands of users for both internal use and for Veridyne clients.
Our Hardware/Network Support Services include:
- Network Architecture & Design
- Network Planning & Implementation
- System Administration
- Database Administration
- Disaster Management & Business Continuity
Client Support Services
Developed and maintained as a vital component in the Veridyne Enterprise System Development Process, the Client Support Team provides support to our clients throughout the product life cycle, and incorporates the efforts of our eSolutions Development Team and Hardware Support Department.
Our Client Support Services include:
- Computer-based training
- Product Demos
- Help Desk/User Support Services
Publication Support Team
An essential turnkey component, the Publications Support Team provides our clients with quality and timely documentation, in hardcopy and electronic formats as well as mediums (automated training tools - Internet/Web-based training and online help).
Our Publication Support Services include:
- Release Notes
- Manuals
- Reference Guides
- White Paper/Technical Writing
- Collateral Materials/Product Promotion Materials